How Salesforce is Transforming Life Sciences
In an industry where precision meets innovation, life sciences organisations face mounting challenges. From managing clinical trials to enabling compliant commercial operations, companies are generating vast data volumes while navigating evolving regulatory demands. Enter Agentforce – the agentic AI solution from Salesforce which is helping to revolutionise how life sciences companies operate.
Agentforce represents a fundamental transformation in workflow management. Deeply embedded within and native to the Salesforce platform, it functions as a digital workforce that reasons over data and leverages workflows to take autonomous action, relieving overwhelmed teams of repetitive tasks.
Intelligent engagement across the value chain
For life sciences organisations, Agentforce builds on top of Life Sciences Cloud – the end-to-end, intelligent engagement platform spanning clinical, medical and commercial operations. This combination enables pharma, biotech, biopharma, consumer health, animal health and medtech companies to foster healthier interactions with healthcare professionals, partners and patients through data-driven, compliant innovations.
The system handles both structured data (CRM, APIs, third-party apps) and unstructured data (such as emails and conversation logs), which now comprises 90% of enterprise information according to IDC research. For commercial teams, Life Sciences Cloud offers solutions for coverage verification, sampling and order management, whilst R&D teams can benefit from assistance with site selection, compliance monitoring, candidate matching, and more.
Overcoming implementation challenges with trust-based AI
What distinguishes Agentforce is its Atlas Reasoning Engine, featuring proprietary retrieval augmented generation technology. It provides a secure trust layer enables organisations to maintain stakeholder trust while supporting industry regulations including HIPAA, FedRAMP, and GxP pre-validation.
Implementation follows a straightforward path. Organisations begin by selecting a specific challenge, identifying clear use cases, establishing measurable KPIs and defining timelines. This iterative approach allows for continuous improvement rather than waiting for perfect preparedness.
The true value proposition is the ability of Agentforce to help transform operations holistically. By bringing autonomous AI, unified data and Customer 360 applications together on a platform that’s compliant with regulations, it harmonises information from disparate sources – creating a cohesive ecosystem that takes intelligent action across every process.
As AI transitions from theoretical concept to practical necessity, Agentforce for Life Sciences represents the industry's solution for accomplishing more without exhausting additional resources. By providing autonomous, intelligent assistance, this purpose-built platform helps to optimise stakeholder relationships, augment research teams, reduce administrative burden and improve margins – ultimately enabling life sciences professionals to focus on what truly matters: developing breakthrough therapies and advancing scientific innovation to give patients access to life-enhancing treatment.
