Elevance Health: Sustainability, AI & Supply Chain Demands

According to the World Health Organization, in high-income countries, 1 in 10 patients is harmed while receiving hospital care and 7 in every 100 hospitalised patients can expect to acquire a health care-associated infection.

Elevance Health, previously known as Anthem Inc., is aiming to improve lives and communities with nearly 100,000 associates serving more than 100 million people.

“Fuelled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organisation into a lifetime trusted health partner,” the company says.

Elevance's environmental sustainability

Elevance Health integrates environmental sustainability into its operations and community initiatives, recognising the strong link between environmental health and the well-being of its members. 

The company pursues ambitious goals, including net zero greenhouse gas emissions across scope 1, 2 and 3 by 2030, 100% renewable electricity procurement and promoting supplier adoption of science-based targets. 

Sustainability efforts extend across energy and water efficiency, waste reduction, responsible paper and electronic waste management and low-carbon commuting options for associates. 

Elevance Health also invests in climate resiliency, supporting members and communities affected by climate-related events through disaster relief, durable medical equipment access and early prescription support. 

“I joined Elevance Health because of the incredible opportunity to make a positive impact on millions of lives,” says Gail K. Boudreaux, President and CEO, Elevance Health.

Digital healthcare

Elevance Health is pioneering the future of digitally enabled healthcare by integrating artificial intelligence, data analytics and digital tools to improve care delivery, outcomes and experiences. 

By leveraging more than 30 years of healthcare data, Elevance Health’s approach synthesises lab results, personal habits and community trends to deliver holistic, personalised care. 

The Elevance Health Digital Health Evidence Council (DHEC), rigorously evaluates digital health products for clinical effectiveness, ensuring that tools for chronic disease management, mental health, sleep and more truly benefit members. 

“We develop and use AI models to help identify when health events may occur and to personalise care plans for our health plan members,” says Ratnakar Lavu, Chief Digital Information Officer at Elevance Health.

“AI can help solve real healthcare challenges.” 

Partnering with the Digital Medicine Society, Elevance Health helps set industry standards and awards trusted products the DiMe Seal, fostering safety, accountability and confidence in digital health. 

Through integrated digital platforms, virtual care, remote monitoring and interoperable data systems, Elevance Health is building a connected, consumer-centered healthcare ecosystem that is proactive, accessible and tailored to each individual’s whole health. 

This digital-first strategy aims to improve efficiency for clinicians and members and empower people to manage their health with convenience, personalisation and insight-driven guidance.

The importance of suppliers

Elevance Health views its supply chain as a critical component of its sustainability and digital healthcare strategy, ensuring that every supplier aligns with environmental, social and governance (ESG) standards. 

All sustainability, net zero and sustainable supply chain leaders should attend:

• Sustainability LIVE: The Net Zero Summit - QEII Centre, London, March 4-5
• Sustainability LIVE: The US Summit - Navy Pier, Chicago, April 21-22

Co-located with Procurement & Supply Chain LIVE, these events brings together CSOs, ESG leaders and senior decision-makers at a moment when sustainability, supply chains and commercial performance are increasingly interconnected.

Tickets can be booked online today for The Net Zero Summit and The US Summit. Group discounts available.

Through the Supply Chain Sustainability Policy and Supplier Code of Conduct, suppliers are expected to comply with environmental regulations, minimise harm to human health and pursue responsible practices such as paperless technologies and certified sustainable sourcing. 

Elevance Health engages suppliers in its annual ESG Supplier Engagement Program, which evaluates performance across climate protection, business ethics, diversity and inclusion and employee wellness. 

Suppliers are encouraged to set science-based greenhouse gas reduction targets, report emissions through the CDP platform and contribute to Elevance Health’s net zero goals. 

By combining sustainability expectations with supplier development initiatives,  Elevance Health strengthens its digital healthcare operations while promoting environmental stewardship and community impact across its US$7bn global supply chain.