How is DXC Supporting NHS AI Development in London?

DXC Technology has launched a new London Customer Experience Centre (CEC) to help enterprise leaders transform AI experimentation into measurable business value.

Located in the heart of London’s business and innovation district, the centre has been designed as a collaborative space where organisations can work directly with DXC’s technical and industry experts to design and scale AI solutions. It represents the company’s commitment to moving customers from exploration to execution, backed by substantial local investment.

“The London Customer Experience Centre is a space for our customers to bring their toughest technology challenges, engage in a conversation on how to solve them, and co-create solutions alongside our team of highly skilled experts,” says Derek Allison, General Manager for DXC Technology in the UK and Ireland.

“In a world of exponential change, leaders need trusted partners who can help them design, build and run AI‑enabled enterprises. This is much more than a showroom for our expertise and solutions. It’s an extension of our customers’ own transformation journeys.”

A hub for collaboration benefitting healthcare organisations

The new centre draws on the experience of more than 6,000 multidisciplinary DXC professionals across the UK and Ireland – including engineers, system architects, and industry specialists – all connected to DXC’s global network of 40,000 engineers.

Clients can use the centre to explore how DXC’s platforms and services – spanning automation, agentic AI, AdvisoryX, security operations, and enterprise infrastructure – can drive resilience and smarter decision‑making across sectors.

Customers from both public and private organisations, including the Metropolitan Police, Barts Health NHS Trust, London Market insurance firms, and the Department of Health & Social Care, will use the facility to prototype and deploy AI and automation projects aligned with regulatory and operational goals.

Expanding AI talent

DXC also plans to recruit 150 additional AI specialists across the UK and Ireland to expand its local capabilities. These experts will help clients prioritise AI initiatives, manage risk, define governance frameworks, and scale successful proofs of concept.

This investment strengthens DXC’s role as a major regional employer, complementing its existing offices and delivery facilities in Erskine, Newcastle, Tewkesbury and Farnborough. It also aligns with the company’s mission to help bridge the gap between AI strategy and scaling, as analysts warn that enterprise AI investment often outpaces measurable outcomes. DXC aims to close that gap by moving from theory to prototype-led execution.

“Success in leveraging digital technologies, including AI, depends on multi‑disciplinary teams that understand both the technology and the organisational, cultural and regulatory barriers to scaling,” says Georgina O’Toole, Chief Analyst & Partner at TechMarketView.

“Investment often outpaces the results organisations achieve. Centres like DXC’s bring precise business challenges together with the domain and technical expertise that can accelerate the path to production and measurable outcomes.”

Co‑creating an AI‑driven future

The CEC’s collaborative model gives business leaders direct exposure to real‑world data, systems, and engineering challenges.

“Organisations across industries are under pressure to turn AI from isolated pilots into secure, scalable operating capability,” says Bob James, CEO at Velonetic, a services provider supporting modernisation and operations across the London insurance market.

“DXC’s Customer Experience Centre creates a hands‑on environment where business and technology teams can co‑create, validate and industrialise AI and data‑driven solutions across complex platforms.”

Carl Kinson, Chief Technology Officer for DXC in the UK and Ireland, adds: “We have built an environment for ideation, free thinking, working with our customers and partner ecosystem to challenge the impossible, and co‑create the future innovations that deliver business outcomes.”