Deloitte: generative AI can improve access to healthcare

AI & healthcare
In a survey led by Deloitte’s Asif Dhar, Bill Fera & Leslie Korenda, results show that consumers think generative AI will make healthcare more affordable

It’s been an uncertain week for the AI sector. As reported in AI magazine, Sam Altman is set to return to OpenAI, becoming the company’s fourth CEO in five days. He was ousted last week by the company’s board of directors and then invited back after 750 OpenAI employees threatened to leave the company unless the board reinstated Altman - and then resigned themselves. 

It’s the stuff of a Netflix documentary and has set X ablaze, but this has done little to calm the public’s concerns about the reliability of AI. 

However, Deloitte’s 2023 Health Care Consumer Survey suggests that many see generative AI as a way to improve access to healthcare.

Deloitte: Consumers believe generative AI can make healthcare more affordable & improve access

The survey was led by Asif Dhar, US Life Sciences & Health Care leader at Deloitte Consulting, Bill Fera, Principal of Deloitte Consulting and Leslie Korenda, Research Manager at Deloitte Services, Deloitte Center for Health Solutions.

2,000 US adults were surveyed, 48% of whom said that they were already using AI, for fun and certain work tasks. Health and wellness was the third most common reason respondents said that they used AI.

Results showed:

  • 53% of consumers surveyed believe generative AI could improve access to healthcare
  • 46% said they think it can make healthcare more affordable
  • 19% of respondents who are using AI for health and wellness, said they use it to learn about specific health conditions
  • 16% said they use AI to research treatment options 
  • 15% said that they use AI to understand medical or health insurance terms.

“Some of consumers’ optimism, I believe, comes from their desire for more personalised healthcare experiences,” said Fera. “They see generative AI as increasing personalised access to the healthcare system with automated personalised follow-ups, motivational nudging tailored to them and appropriate triaging for immediate needs to the appropriate level of care whether it’s an instant virtual visit versus an in-person office visit or a need for urgent care.”

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Technology and AI according to Intretech UK

Intretech UK helps companies, such as those in the healthcare sector, overcome their biggest challenges, using technology, AI and automation. 

Its goal is to help customers deal with problems such as increased costs and the skilled labour shortage, while increasing quality in their products. 

At Manufacturing Digital LIVE, a free virtual event on Wednesday 6th December 2023, the future of technology and AI in the manufacturing industry will be explored by several speakers. 

One Fireside Chat will see Keynote speaker Ashley Sayed, CEO at Intretech UK, explore ‘Industry 4.0: Navigating the Next Industrial Revolution’, 1:20pm - 1:50pm. 

Intretech UK is based in London and was founded in 2004. The company provides manufacturing robotics and automation solutions for new and experienced manufacturers.

Join Sayed to discover:

  • The power of embracing disruption 
  • The benefits of fostering innovation
  • How cutting-edge technology is driving competitiveness
  • Effective leadership strategies

Register for free here.


For more insights into Healthcare - check out the latest edition of Healthcare Digital and be sure to follow us on LinkedIn & Twitter.

Other magazines that may be of interest - Manufacturing Magazine. Check out our free upcoming virtual event, Manufacturing LIVE, 6th December 2023.


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