PerfectServe: Transforming AI-Powered Healthcare

Established in 1997, PerfectServe initially addressed a medical practice’s inefficient patient message handling. It transformed outdated workflows, introducing advanced interactive voice messaging technology to create a faster, more accurate, clinician-friendly solution.

Today, PerfectServe offers a fully-integrated, cloud-based platform that combines clinical communication, staff scheduling, a virtual operator console, automated answering services and patient engagement tools. 

Chief Technology Officer Bob Hackney directs Perfectserve’s efforts in the highly-regulated healthcare sector. His mandate is to improve care coordination, reduce administrative burdens and support clinician wellbeing. Bob applies his Marine Corps discipline and telecom leadership, focusing on a mission to make caregivers’ lives easier, faster and safer through AI-powered healthcare.

Bob clearly defines PerfectServe’s objective: “Our core mission is to send the right message, to the right caregiver, at the right time. If you were to summarise it most simply, that’s what we are about.” 

The mission serves as the guiding principle that drives every service and innovation.

To read the full article in the magazine, click HERE.