Universal Printing Company: Quality, diversity & innovation

Universal Printing is a full-service document solutions business, which specialises in printing and mailing high-volume, data-driven compliance and marketing materials. The company operates 24/7 from secure facilities staffed by seasoned employees. Almost all of its work, including IT, is performed on site. 80% of Universal Printing’s business includes 50 healthcare companies, with hundreds of plans in every state. Most of the Service Level Agreements are 24-48 hours and an increasing amount of programme work has same-day turnarounds. 

Margi McGrath has been the owner and CEO for 28 years. Her role is to ensure that Universal Printing does everything they can to meet or exceed clients’ expectations. The team is also obsessed with Quality Assurance. 

“People touring our plants ask how we keep production moving with so much QA, but it’s critically important - and the proof is in our results,” says McGrath. 

Universal Printing’s diversity and inclusion

The fact that Universal Printing is owned by a woman has naturally led the company to prioritise Diversity and Inclusion. 

“I think people are empowered to do their best work when they’re recognised and welcomed for who they are in the workplace,” she says.

Universal’s relationship with CVS began over ten years ago, when Universal Printing attended a Supplier Diversity meeting at CVS headquarters. 

“Monette Knapik and her team learned about our experience with high volume regulatory printing and mailing - work that’s data-driven, targeted, customised.” 

Universal Printing had the expertise and the security certifications that CVS was looking for. A few months later, Universal Printing secured their first job. Since then, business with CVS has continued to grow. 

“CVS has mentored us as a diverse supplier and made us a better company,” says McGrath. 

READ FULL CVS HEALTH REPORT HERE