RiverSpring Living, Ascom and Unimed Transform Senior Living

RiverSpring Living chose Ascom and Unimed for clinical workflow solutions as part of its technology strategy for resident care

When leaders at RiverSpring Living recognized an opportunity for technology to transform clinical workflows and resident care, they sought out a comprehensive solution integrating software, mobile devices and nurse call systems. 

RiverSpring Living had previously worked closely with Ascom and Unimed, both specialists in healthcare technology and communications. This opportunity built on an already-fruitful relationship. 

“Very few marketplace vendors had what we needed in one envelope,” says David Finkelstein, CIO at RiverSpring Living. “We felt Ascom and Unimed, with local competencies and comprehensive solutions, could provide the right solution for our organization. 

“We ensured the technology worked with a seamless installation before expanding to our entire campus of 700 residents.”

Experts in healthcare technology

Unimed and Ascom have a strong partnership spanning decades. 

“Ascom truly offers one platform that is a full product line and can handle facilities of all sizes in the healthcare field,” explains Rich Levy, Co-Founder and President at Unimed.

Emphasizing the versatility of her organization’s technological capabilities, Laura Oakes, Regional Sales Director at Ascom, adds: “We’re agnostic, so we fit with many different types of technologies. So, perhaps, if we don’t have a product that fits our partner’s needs, or they have other technology investments, we can integrate and extend their existing infrastructure.

“With RiverSpring Living, we've been able to implement the entire Ascom Healthcare Platform to fit all their individual needs, and we’ve tailored this solution to them with the help of Unimed.”

RiverSpring Living sees ROI from complete solution

Implementation of the Ascom nurse call system, in conjunction with the Myco smartphone and Unite software, has given RiverSpring Living a complete solution. 

Clinicians receive alerts via the software as soon as a resident presses the nurse call button, meaning the nurse assigned to that room can respond or route to another designated caregiver.

RiverSpring Living processed more than 90,000 alerts through the new solution during the first year of operation, with an impressive 95% answered in less than two minutes. 

“This measurable improvement in response time has increased resident and staff satisfaction, and added efficiencies to the way we deliver care,” continues Finkelstein. 

Expanding on Unimed’s unique position to help RiverSpring Living drive improved outcomes, Levy believes it’s because of a combination of industry experience and a high-quality product offering. 

“Unimed fully understands the way assisted living facilities and care facilities work because it’s our core business,” he goes on to say. 

“With the Ascom Healthcare Platform’s flexibility, we can accommodate different scenarios using the same platform. This robust portfolio lets us answer 99% of the requests for RiverSpring and other facilities.”

On a similar note, Oakes adds: “A lot of work was done during the project to meet RiverSpring Living’s vision for what care was going to look like within their facility. What Ascom really brings is flexibility for customers to build a system unique to their needs.”


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