Most US outpatients not engaged with healthcare, study finds

The majority of outpatients in the US do not feel engaged with their own healthcare, a report by Gensler has found

The majority of outpatients in the US do not feel highly engaged in their own healthcare, a  new study has found. 

The research, conducted by architectural firm Gensler, found that 34% of an outpatient's positive feelings during their visit can be explained by their impressions of the exterior of the facilities they are visiting (15%) and the quality of the exam room (19%).

Gensler conducted the survey among 3,500 people who made recent outpatient visits to a healthcare setting - all during the COVID-19 pandemic. 

While 73% of survey respondents said they felt comfortable during their most recent visit, only 16% said they felt highly engaged in their healthcare. Other findings include: 

  • 50% of respondents rated the quality of their interaction with the clinician positively 
  • 27% have low trust in the future of healthcare
  • 47% of respondents who had a virtual consultation said it was as good as an in-person visit

Gensler's report makes several suggestions to encourage more engagement between patients and their healthcare experience, including:

  • Configuring monitors and screens improves the outpatient’s access to health information and encourages shared decision
  • Handheld digital technologies used to actively facilitate consultations with the physician helped improve the consumers' resilience and coping
  • Creating a clear delineation between exam and consult areas gives the patient a stronger sense of control over their experience and interactions with the physician

To read the full report visit: Gensler - Outpatient Healthcare Experience Index

Share

Featured Articles

McKinsey: Consumers Demand Data-driven Wellness Products

New McKinsey Future of Wellness survey shows that consumers demand data-driven wellness solutions to improve health, sleep, nutrition, fitness & longevity

SpaceX Starlink Launch Boost for Indonesia Healthcare

As SpaceX CEO Elon Musk helps launch new satellite in Indonesia, we look at how the Starlink programme is improving healthcare provision in remote areas

J&J Targets Supplier Sustainability to Cut Healthcare GHGs

Johnson & Johnson takes collaborative approach to tackling the problem of carbon emissions in the global healthcare supply chain

Walgreens to Sell Over-the-Counter Opioid Overdose Drug

Medical Devices & Pharma

McKinsey Health Institute: Focus on Health Insights Body

Digital Healthcare

AstraZeneca & Celonis Map out Digital Transformation

Technology & AI