Orange Business Is Bringing Gen AI to Normandy hospitals

A public hospital network in Normandy will deploy gen AI tools to 15,000 healthcare workers to reduce documentation workloads and support medical research.

GHT Rouen Cœur de Seine has partnered with Orange Business to roll out Live Intelligence across nine entities.

The platform connects directly to hospital information systems and is hosted within France.

This setup could meet sovereignty requirements for European healthcare organisations. Rouen University Hospital (CHU de Rouen) is the support entity leading the implementation.

Time savings for research teams

The system is designed to help staff manage operational workflows and develop use cases across clinical, administrative and technical roles.

The hospital group aims to reduce time spent on repetitive documentation tasks.

Research teams at Rouen University Hospital are using the platform to complete grant applications. According to the hospital, the process now takes two days instead of three weeks.

Procurement teams are applying the system to public tender sourcing. The platform helps staff draft technical specifications and evaluation criteria. Processing time has dropped from two weeks to one day.

Stéphanie Decoopman, CEO of Rouen University Hospital, says: "We chose Live Intelligence to provide the GHT Rouen Cœur de Seine public hospital group with an accessible, secure and tailored Gen AI solution across our network."

"Our goal is to leverage a trusted framework to develop use cases that benefit all job roles, from doctors and care teams to administrative and technical staff in their daily work."

The deployment covers all job functions within the regional network. The hospital group intends to improve working conditions by automating routine documentation.

Partnership with Orange Business

Orange Business positions itself as an integrator supporting health organisations through structural changes.

The company is committed to deploying solutions that adapt to hospital operations and evolving AI developments, including agentic AI.

The platform aims to address the documentation burden facing hospital staff.

Claire Scotton, VP of Healthcare & Life Sciences at Orange Business, says: "Some hospital staff today can feel they have become 'data managers' as much as healthcare professionals, spending significant time on documentation, administrative tasks and coordination."

"The decision by Rouen Seine Valley Hospital Group to choose Live Intelligence as its trusted Gen AI platform aims to empower staff with agentic AI capabilities, enabling them to reclaim time to focus on what truly matters: patient care, meaningful work and collaboration.

"Gen AI can improve working conditions and support all healthcare workers, support functions and technical personnel to deliver better patient care."

Orange Business is supporting healthcare organisations across digital transformation aspects, from infrastructure to business operations.

The partnership reflects a long term collaboration between the regional hospital network and the technology company.

Clinical time versus documentation

The volume of compliance and documentation tasks can pull medical staff away from clinical duties. The integration of Live Intelligence aims to simplify daily coordination across the hospital group.

This approach mirrors efforts in other health systems to restore clinical time.

NHS England is deploying Microsoft 365 Copilot to 505,000 clinicians to improve service delivery and reduce costs.

The controlled setup at GHT Rouen Cœur de Seine keeps data within national borders and connects to existing hospital systems.

This architecture could support high sovereignty standards required in European healthcare.

The hospital network expects the platform to deliver measurable efficiency gains for administrative and operational workflows across the region.