Transforming healthcare operations in the cloud

By Leila Hawkins
Delaware’s largest healthcare provider has transformed its operations with Infor’s cloud-based tools...

Bayhealth, a healthcare provider based in Delaware, has been serving the local population since the early 20th century, when it opened its first hospital with just 12 patient beds. 

Many years later it has grown to become Delaware’s largest healthcare system, an organisation with over 4,000 employees and more than 400 clinicians, with several hospitals, the freestanding Emergency Department and multiple practices focused on specialties including vascular health, cancer care and orthopaedics. 

With increasing numbers of patients and patient data, the company decided to digitally transform its operations, and to do so enlisted multi-national enterprise software company Infor. 

Specifically, Bayhealth now has access to Infor’s cloud-based tools including Clinical Bridge, Infor d/EPM, and Infor True Cos, to better synchronize operations between clinical and business areas, improve hiring and retention through data science-based analysis. It is also using Infor Cloudsuite to improve patient safety and act on recalls promptly without manual intervention. 

“This partnership, and access to new and modern cloud tools, will help us achieve the highest standards in patient safety, financial stability and profitability, and operational efficiency, ultimately creating a more efficient, comprehensive, and integrated healthcare delivery model” Richard Mohnk, Bayhealth senior vice president and chief information officer said. 

Bayhealth underwent a comprehensive request-for-proposal (RFP) process that focused on combining its systems into one enterprise resource planning (ERP) solution. The organization, which has been using Infor Global HR, Payroll, and Cloverleaf solutions for more than 20 years, turned to Infor for this full cloud transformation to better serve its patients and communities. 

Additionally, by moving its operations to the cloud, Bayhealth will have a system that can be upgraded at minimal cost and business impact. 

“Infor applications designed specifically for healthcare get systems and people to work better together, which ultimately allows staff to be more patient-centered versus performing data entry or other administrative tasks" Mike Poling, Infor senior vice president of healthcare said. 

“This new project with Bayhealth will allow them to develop a modern healthcare environment supported by innovative technologies to perform at the highest levels using the best practices in healthcare. Being able to significantly improve financial accountability and business performance, while maintaining high HR standards, is critical when operating in an industry that is under so much scrutiny and change.”


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