Startup Spotlight: DispatchHealth’s in-home healthcare

By William Smith
Denver, Colorado-based Dispatch Health is a provider of in-home healthcare through technology...

Denver, Colorado-based Dispatch Health is a provider of in-home healthcare through technology.

Operating in more than 19 cities across the United States, DispatchHealth caters to those with medical needs at home, giving examples such as lacerations, dehydration or asthma interventions. The service is requested either by patients or care partners through DispatchHealth’s app and website, as well as via phone.

The company has raised over $200mn across four funding rounds since its foundation in 2013. Earlier this week, the company announced a Series C round raising $135.8mn. Led by Optum Ventures, also participating were Questa Capital Management, Oak HC/FT, Humana, Echo Health Ventures and Alta Partners

In a press release, Dr. Mark Prather, CEO and Co-Founder of DispatchHealth, said: “Approximately a third of the cost of the U.S. health care system is devoted to facility-based care delivery, such as emergency rooms, hospitals, and post-acute facilities. For seven years, our care model and technology platform have demonstrated lower costs and improved outcomes by delivering care safely in the home. Adoption has consistently grown, and our Net Promoter Score of 95 across our first 160,000 patient visits indicates high satisfaction. We appreciate the support of investors, and look forward to working with them to continue executing on our transformational vision.”

The company collaborates with healthcare systems, provider groups and insurers, including, the company says, most Medicare and Medicaid plans.

“Home is increasingly the place where people prefer to receive their care. This is especially true for older adults with multiple chronic conditions. We believe DispatchHealth’s clinical delivery model can improve the overall patient experience and health outcomes by allowing people to remain comfortable at home while also empowering the medical team to more easily identify patient needs than they can in a clinical setting,” said Susan Diamond, Segment President, Home Business of Humana.

(Image: DispatchHealth)

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