London Hospitals Cyberattack Wreaks Healthcare Havoc

Guy's Hospital is one of several London hospitals hit by a major cyberattack.
King’s College Hospital, Guy’s and St Thomas’s among London hospitals hit by ransomware cyberattack linked to Synnovi, a provider of pathology services

Three major London hospitals have been hit by a ransomware cyberattack that has wreaked havoc across clinical services.

The hack is said to have affected hospitals who are partnered with Synnovi, a provider of pathology services.

King’s College Hospital, Guy’s and St Thomas’s – including the Royal Brompton and the Evelina London Children’s Hospital – and primary care services are among those affected.

The incident has had a “major impact” on the delivery of services, especially blood transfusions and test results, the hospitals say.

Some procedures have been cancelled or have been redirected to other NHS providers as the hospitals try to establish what work can be carried out safely.

The National Health Service (NHS) said emergency care continued to be available.

A spokesperson from Synnovis said the company had sent in a “taskforce of IT experts” to “fully assess” the impact, the BBC reports.

The NHS apologised for the inconvenience and said it was working with the National Cyber Security Centre to understand the impact.

A spokesperson for NHS England London region confirmed Synnovis was the victim of a ransomware cyber attack.

“Emergency care continues to be available, so patients should access services in the normal way, and patients should continue to attend appointments unless they are told otherwise," they said.

"We will continue to provide updates about the impact on services and how patients can continue to get the care they need."

A spokesperson for Synnovis said: "We are incredibly sorry for the inconvenience and upset this is causing to patients, service users and anyone else affected.

Synovis 'seeking to minimise NHS cyberattack impact' 

"We are doing our best to minimise the impact and will stay in touch with local NHS services to keep people up to date with developments."

The spokesperson added it had "invested heavily" in "ensuring our IT arrangements are as safe as they possibly can be".

"This is a harsh reminder that this sort of attack can happen to anyone at any time and that, dispiritingly, the individuals behind it have no scruples about who their actions might affect.

"The incident is being reported to law enforcement and the Information Commissioner, and we are working with the National Cyber Security Centre and the Cyber Operations Team."

Synnovis is a UK provider of pathology services, offering a range of diagnostic testing and analysis to support healthcare professionals in making accurate and timely diagnoses. 

Its team of pathologists, scientists and technicians cater to multiple specialties, including histopathology (diagnosis and study of diseases of the tissues), cytology (single cells), molecular pathology, and haematology (blood and blood disorders). It is a partner for hospitals, clinics, and research institutions throughout the UK.

A cyber breach in the UK in May 2017 impacted a third of England's 236 NHS trusts, and led to the cancellation of an estimated 19,000 appointments in the space of a week.

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