How to prepare for ICD-10 implementation without the headaches

By Admin
In the world of health care, change is often a good thing. Change typically means advancement in technology, screening, testing and more; however, chang...

In the world of health care, change is often a good thing. Change typically means advancement in technology, screening, testing and more; however, change can also be a detriment in the short-term.

An example of this is the upcoming requirement for medical facilities to transition to the new ICD-10 standard. While ICD-10 will allow for medical professionals to provide a more detailed approach to medical coding for staff and patients, the change will likely cause some productivity concerns.

RELATED TOPIC: Are RCM changes hampering physicians?

Why ICD-10 might lead to a drop in productivity

Learning and adapting to any new system in life and in the workplace can take some time. Likely, mistakes will occur at first, especially within the first six months of implementation.

Everyone on your staff will need to get to know the new ways of doing things, including doctors, nurses, coding staff and front desk specialists. This is because ICD-10 will be a dramatic shift from ICD-9 and everyone will need to be informed in order to offer top-quality care and accurate scheduling and billing.

How you can level out and increase productivity

If you haven't already done so, now is the time to introduce training for the ICD-10 transition. Once again, every member of your staff needs to participate on some level in order to ensure that everyone is informed, that the right information is provided to patients and medical staff, and that billing is efficient and correct.

RELATED TOPIC: How hospitals are advancing technology in caring for personal injury victims

As is pointed out in the article "Will ICD-10 make your staff less productive?," without proper training of staff, patients, insurance companies and medical equipment vendors, a dramatic slowdown in cash flow could occur, ultimately affecting your ability to keep the doors open.

Develop a renewed focus on patient care and satisfaction

As with any change in the health care industry, corrections will be made along the way, so don't worry if ICD-10 seems a bit difficult to master at first.

Because these changes are sweeping, it is certainly going to take time for everyone to get a good grasp. The important thing to remember is that patient care can not suffer as a result.

RELATED TOPIC: Why the cloud is the safest place to store medical records

As your facility makes the transition, there will need to be an increased effort to keep patient satisfaction a top priority. Failing to do so could result in negative attention and reviews, leading to a drop in new patients and repeat patients in the age of the Internet.

The bottom line? Take your time to provide proper training, but develop a strategic plan that allows for patients to still receive the best in service while you and your staff learn and train.

About the author: Andrew Rusnak is an author who writes on topics that include health care management and technology.

Let's connect!   

Read the latest edition of Healthcare Global magazine!

Share

Featured Articles

Costco Weight-Loss Drugs Move Highlights US AOM Growth

Costco move to partner with online healthcare provider Sesame to provide members with weight-loss drugs including Wegovy signals US anti-obesity boom

AstraZeneca Company Profile, as CEO Soriot Lands pay Deal

As it's announced AstraZeneca's CEO Pascal Soriot's package could rise by as much as US$24mn we explore the history of the UK's most valuable business

US Academic Medical Centres 'Struggling' says McKinsey

McKinsey report reveals cost inflation is forcing AMCs to find operational efficiencies, or face cutting back on crucial training & education programmes

J&J Community Initiatives Tackle US Healthcare Chasm

Medical Devices & Pharma

PitchBook: Healthcare Private Equity Deals see Decline

Health Insurance & Finance

McKinsey: ‘Women’s Healthcare Neglected for Decades'

Digital Healthcare